Shipping policy

Shipping Policy

At Riverview Reptiles, we take great care when preparing and sending your order.

Order Processing

Orders are prepared and dispatched as quickly as possible during our normal working days. Delivery times shown at checkout are estimates and may vary depending on the courier, destination, stock availability and time of ordering.

Once your order has been dispatched, tracking information will be provided where available.

Dry Goods

Dry goods are securely packaged to help ensure they arrive safely. Delivery options and charges are calculated and displayed at checkout.

Live Animals

Live animals are only dispatched using an appropriate specialist live-animal courier service.

Animal deliveries may be delayed or rearranged if we believe weather conditions, courier availability or any other circumstances could compromise the animal's welfare. Animal welfare will always take priority over the originally requested delivery date.

Customers must ensure that someone is available to receive a live-animal delivery at the agreed time.

Livefood & Perishable Products

Livefood and other perishable products are packed appropriately for transit. Because these products are time-sensitive, we recommend accepting delivery as soon as it arrives.

Occasional losses can occur during transit. If you experience a significant problem with a livefood delivery, please contact us as soon as possible after receiving it and provide photographs where appropriate.

Delays

Once a parcel has been handed to the courier, delays can occasionally occur which are outside our direct control. We will always do our best to assist if there is a problem with your delivery.

Please check your delivery address carefully before completing your order. Riverview Reptiles cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information supplied at checkout.

Damaged or Missing Orders

If your order arrives damaged, incomplete or appears to have been lost in transit, please contact Riverview Reptiles as soon as possible with your order number and photographs of any damage so that we can investigate.

Questions About Your Delivery

If you have any questions about an order or delivery, please contact Riverview Reptiles and we'll be happy to help.